Contact Center Monitoring and Reports

The MonsterVoIP WebCentrex Contact Center solution provides the monitoring tools and reporting capabilities needed to manage a typical contact center operation.

The focus of this capability is found in the PBX portal when logged-in using the Call Center Supervisor role. The Call Center Supervisor Home page displays statistics and reports related to the call queues that a supervisor manages. When configured the Stats Grid will display custom statistics for your call center which are color coded on a scale of red to green based on lower and upper thresholds of certain call center aspects that you can configure.